Dubai Training Institute
Enroll Now

Global Distribution Systems: Fares and Ticketing Course

5 Days
Enroll Now In-House
Management

Global Distribution Systems: Fares and Ticketing Course

The British Academy offers the Global Distribution Systems Fares and Ticketing Course, designed to provide professionals in the travel industry with comprehensive knowledge of GDS platforms, fare structures, ticketing procedures, and more. This course would cover a number of vital topics, starting with an introduction that defines the meaning of Global Distribution Systems (GDS) as well as their importance in bookings and ticketing. It also discusses the understanding of airline fare structures that include items such as base fare, taxes, and surcharges, and description of various fare categories like economy, business, and first class. This will cover what a ticket comprises, from issuing to reissue, exchange, and refund. In addition, fare rules like how to interpret and apply such rules will also be learned concerning cancellations and changes. It also provides hands-on experiences of searching fares and managing reservations through issuing procedures of tickets for the GDSs. It consists of price building and fare calculations, which are used to price travel for even the most complicated itineraries and interpret quotations for fares. Attendees will also cover the IATA standards and best practices used globally on ticketing and fare management. By the close of the learning, the attendees would have learned most aspects of GDS fare and ticketing to enable them to function excellently in travel.  

Global Distribution Systems: Fares and Ticketing Course

Overview

Course Objectives

Objectives:

The objective of this course is:

  • Master Fare Construction:  Understand base fares, competition surcharges, and taxes.

  • Ticketing Procedures: Learn the process of issuing, reissuing, or refunding an airline ticket.

  • GDS Navigation: Gain first-hand experience on all major GDSs. Know how to search for availability; book tickets; and manage reservations online.

  • Fare Rules and Regulations: Know the rules from penalties to cancellations and changes to avoid an error in ticketing.

  • Pricing and Fare Calculation: Calculate fares relevant to routes, services, or types of tickets.

  • Industry Standards and Best Practices: Use IATA (International Air Transport Association) standards and global best practices in ticketing and fare management.

Target Audience

This course is ideal for:

  • Reservation and ticketing desk agents

  • Travel agents

  • Airline ticket agents

  • Business Process Outsourcing (BPO) and call center agents

  • Aspiring professionals who wish to start a career in the travel industry, particularly in roles related to ticketing and reservations.

Course Outline

  • Introduction to Global Distribution Systems (GDS)

  • Overview of GDS

  • How GDS platforms facilitate booking and ticketing

  • Key features of Amadeus, Sabre, and Galileo

  • Airline Fare Structures and Components

  • Base fare vs. total fare

  • Taxes, surcharges, and fees

  • Fare categories: economy, business, first-class

  • Ticketing Process

  • Issuing a ticket: The procedure

  • Reissues and exchanges

  • Refund policies and how to process refunds

  • Understanding Fare Rules

  • The importance of fare rules in ticketing

  • How to interpret and apply fare rules

  • Handling cancellations and changes

  • GDS Functionality for Fare Search and Ticketing

  • Searching for flight availability using GDS

  • Booking, confirming, and modifying reservations

  • Ticket issuance through the GDS

  • Calculating Fares

  • Factors affecting fare calculation

  • Pricing tickets for complex itineraries

  • Building and interpreting fare quotes

  • IATA Standards and Industry Practices

  • Introduction to IATA

  • Complying with global ticketing regulations

  • Best practices for managing ticketing operations

Schedule & Fees

No upcoming sessions at the moment. Contact us for custom scheduling.

Contact Us for Pricing
Enroll Now
Actions
Book In-House
Contact Us for Pricing
Enroll Now
Course Info
5 Days
Actions
Book In-House