Course in Quality Assurance Management

Definition of quality assurance and its various domains

Difference between quality control and quality assurance

Importance of quality in improving organizational efficiency

Relationship between quality and customer satisfaction

Costs associated with quality

Impact of quality on institutional reputation

Core principles of quality management

Main components of a quality management system

General structure of ISO 9001

Environmental standards (ISO 14001)

Laboratory quality management (ISO 17025)

Medical sector quality standards (ISO 13485)

Steps to build quality-compliant processes

Writing institutional procedures and policies

Documentation and information control

Relationship between quality management and other departments

Defining quality responsibilities within the organization

Importance of employee involvement in quality improvement

Planning internal audits

Methods to assess processes and procedures

Documenting and analyzing audit results

Identifying and classifying non-conformities

Corrective and preventive actions

Following up on implementation

Quality-driven leadership

Motivating staff toward quality achievement

Management through guidance and quality focus

Raising awareness of quality culture

Encouraging continuous improvement

Managing resistance to change

Control charts and diagrams

Root cause analysis (Fishbone)

Process mapping

Collecting and analyzing data

Key performance and quality indicators

Evidence-based decision making

Designing quality surveys

Tools for assessing general impressions

Analyzing customer evaluation results

Effective complaint management

Integrating feedback into improvement plans

Importance of rapid response

Principles of continuous improvement

Integrating improvement into daily operations

Managing development initiatives

Quality Planning (Plan)

Quality Implementation (Do)

Quality Checking (Check)

Quality Improvement (Act)

Quality of materials and services

Evaluating past performance

Supplier compliance with international standards

Tools for assessing supply quality

Supplier audit mechanisms

Link between supplier and final quality

Concept of risk management in quality

Risk analysis tools (FMEA)

Risk classification and severity levels

Quality-related contingency plans

Handling critical scenarios

Reviewing and updating risk plans

Certification body audits

Differences between internal and external audits

Preparing for audit visits

Analyzing recommendations and improvements

Addressing identified gaps

Updating documentation and policies

Incorporating quality into long-term plans

Success indicators for quality implementation

Role of quality in organizational sustainability

Using quality dashboards

Preparing periodic performance reports

Making improvement decisions based on results