Course in Core Capabilities and Integrated Skills of Managers of Senior Management and Secretarial Offices

Introduction to Office Management

• Defining office management and its importance.
• The strategic role of office managers in organizations.

Leadership and Managerial Skills

• Effective leadership styles.
• Team management and motivating individuals.

Effective Communication Skills

• Techniques for effective communication (written and oral).
• Active listening and providing feedback.

Time and Task Management

• Time organization strategies.
• Task management tools and planning.

Emotional Intelligence in Management

• The concept of emotional intelligence and its importance in the workplace.
• How to improve emotional intelligence in dealing with others.

Using Technology in Office Management

• Software tools used in office management (e.g., Microsoft Office, Trello, Slack).
• Technology applications to enhance productivity.

The Role of Artificial Intelligence in Secretarial Work

• The role of AI in improving efficiency (e.g., smart robots, digital assistants).
• Using AI tools for data analysis and information management.

Writing Reports and Correspondence

• Principles of writing effective reports.
• Skills for preparing official correspondence.

Event and Meeting Organization

• Effective planning and organizing of meetings.
• Successful event management strategies.

Providing Administrative Support

• How to provide administrative support to senior managers.
• Managing relationships with external stakeholders.

Problem-Solving and Decision-Making Skills

• Critical thinking techniques for problem-solving.
• Effective decision-making strategies.

Crisis and Emergency Management

• Handling crises and unexpected situations.
• Emergency planning strategies.

Innovation in Administrative Work

• How to encourage innovation within teams.
• Techniques for stimulating new ideas and continuous development.

Developing Personal Leadership

• Building trust and influence in the workplace.
• How to communicate effectively with teams and management.

Knowledge and Information Management

• Knowledge management strategies in organizations.
• Tools and best practices for collecting and analyzing information.