Core skills and integrated skills of managers of senior management and secretarial offices

Introduction to Senior Management Office Roles

• Overview of responsibilities in senior management and secretarial office roles
• Defining core and integrated skills for supporting executive teams

Strategic Planning and Resource Management

• Techniques for developing and implementing office management strategies
• Managing resources effectively to optimize office productivity

Advanced Communication and Interpersonal Skills

• Professional communication for executive interactions
• Building and maintaining strong relationships with stakeholders

Organizational and Coordination Skills

• Coordinating meetings, travel, and executive schedules efficiently
• Time management techniques to support senior management needs

Leadership and Team Management

• Leading and coordinating teams within the office environment
• Delegating tasks and building a supportive office culture

Confidentiality and Professional Ethics

• Maintaining confidentiality with sensitive information
• Ethical considerations for managing senior executives' offices

Decision-Making and Problem Solving

• Developing critical thinking skills for complex situations
• Problem-solving techniques for effective office management

Technology and Digital Tools for Office Management

• Essential digital tools for managing documents, communications, and tasks
• Utilizing Microsoft Office, Google Workspace, and other software efficiently

Crisis Management and Stress Resilience

• Techniques for managing high-stakes or crisis situations
• Building resilience and maintaining composure under pressure

Practical Exercises and Case Studies

• Real-world scenarios to apply strategic planning and organizational skills
• Group exercises for teamwork, problem-solving, and decision-making