Training Course on Quality of Health Services

Who should attend? 

• Graduates of colleges or medical institutes are doctors, pharmacists, nurses or medical assistants. 
• Employees working in public and private hospitals and clinics. 
• Managers in health centers. 
•  Laboratory workers and pharmaceutical factories. 
• All those wishing to enter the health field and work in one of its departments 

How attendees will benefit? 

After completion of the programme, delegates will be able to know: 

• Discuss the concept of quality, dimensions of quality and standards and criteria 
• Discuss the mandate, roles, power and responsibility of the Office of Health Standards & Compliance  
• Describe Core Standards for health services and undertake assessments based on those standards 
• Describe the concept and advocate for “patient centeredness” 
• Design an M&E plan for quality improvement 
• Describe the process of Institutionalizing quality in health services  
• Learn an effective conceptual framework for the design of an overall health improvement system 
• Plan strategically for health system improvement 
• Develop and assess clinical practice guidelines 
• Strengthen the people aspects of the quality improvement process 
• Learn and use the components of the Quality Toolkit 
• Describe the Ideal clinic concept