Training Course in Supervisory Skills and Development

Understand and Explore:

• Your role as a supervisor.
• Difference between management and leadership.
• How to balance both types of skills?
• Your Journey – From a team member to a team leader.
• Supervisor competence.
• Understand practical leadership tools to apply to work situations and challenges.

Lead people:

• Managing expectations.
• Manage team members.
• Manage peers.
• Manage managers.

Time management:

• How to manage time?
• Prioritizing your To-Do List
• Delegate a job.

Communication:

• Evaluate self in communication abilities.
• Communication development - oral and written.
• Evaluate your natural listening skills.
• Practice active listening.
• Ask effective questions.
• Understand how to communicate during meetings
• Self-consciousness.

Achievement Recognition:

• Understand.
• Perceived relevance to team member efforts
• strategies for recognizing team members.

Teamwork:

• Understanding team dynamics.
• Characteristics of highly effective teams.
• Consider ways to increase the value and effectiveness of your team.
• Identify opportunities to improve yourself and your team.
• Create an action - plan for applying the concepts and skills.

Delegation and Accountability:

• Importance of delegation and accountability.
• Evaluate current delegation and accountability strengths and areas for improvement.
• Learn how to communicate effectively and hold team members accountable for delegated tasks.

Build Trust:

• Importance of trust to build productive relationships and achieve business results.
• Identify behaviors and actions that make and break trust.
• How to rebuild lost or damaged trust?
• Create action plans and strategies for sustainability.

Dispute Management:

• Develop awareness about your approach to managing differences at the workplace.
• Explore the root causes of differences and conflict.
• Understand the different approaches to managing differences and conflict.

Stress Management:

• Identify situations and factors that lead to stress.
• Know how to handle high-pressure situations.
• Explore the possible consequences of using stress management techniques.