Training Course in Employee Relations Specialist 

The role of an ER Specialist:

• Context and Background; Rationale for ER
• Manage change and accompany employees throughout the migration process
• Culture Management, Employee Engagement, Conflict Management, etc.
• Difference Between ER Role and Manager Role
• Streamlined policies and procedures.

Critical functions of ER:

• Communication, team building, consulting, coaching, etc.
• Recreational activities
• rewards and recognition
• important conversations
• Balancing performance and growth
• Informal conversations that strengthen trust and cohesion (lunch break, talk about coffee and water dispensers).

ER's Role in Recruiting, Selection, and Onboarding:

• Pre-hiring: Manage the employee onboarding experience
• Regular communication and feedback on schedule and next steps.
• Upon-hiring: guidance direction, buddy coaching, Employee Experience Management/Overwhelm Avoidance.
• Regular feedback and support.

ER as a bridge between management and employees:

• Top-down management and communication.
• Equal and fair treatment.
• Opportunities for Growth and Success.
• Resource management and provision.
• Meritocracy and promotion.
• Diversity and inclusion.

Employee engagement with performance management:

• MARS model.
• Give Encouragement and Constructive Feedback.
• Rewards and recognition.
• Have meaningful conversations about feedback and performance.
• Record and document major incidents.
• (TOTAL quality control) TQM.
• Efforts to support employees.

Tools and software for ER enablement:

• Promote and deploy new and existing tools/software for efficient data management.
• Set and follow rules.
• Maintaining ethics in the workplace.
• Performance enhancement and personality development programs for career advancement.
• Maintain a record of audit and organizational success.

Enhancing employee skills:

• Training and development (introducing new courses)
• Job rotation and IJP’s.
• Employee exchange program.

Role of ER in shaping organisational culture:

• Alignment of values, vision and mission.
• Ownership and responsibility for building an inclusive culture.