Total Quality Control and Internal Audit Course

Course content:

• Audit and audit principles.
• Audit management system.
• In-depth audit.
• Qualifications and competencies of the auditor.
• Internal audit stages.
• Planning and preparing for the audit process, including audit guidance tools.
• Fixed domestic consent framework for providers of workplace rehabilitation services.
• Quality assurance and principles of continuous improvement.
• Performance of the audit process including time management, dispute resolution, information gathering, audit, information recording and verification techniques, and interviewing techniques.
• Presentation of the audit findings, including evaluation of audit results, reporting classifications, statement of deficiencies, structure of the audit report and feedback meeting.
• Follow-up activities.