A course in performance management

Performance Management Effectiveness

• Introduction to Performance Management

• HR processes that facilitate performance management

• Organizational goals, team and individual performance, and organizational and individual development

• Benefits of developing a learning, training, and developmental organization

• Establishing an effective performance evaluation system

Performance Management Tools

• Researching how to give and receive feedback

• Collecting and using 360-degree feedback reports

• Preparing a balanced scorecard

• Performance training

• Dealing with stress

Conducting an Effective Performance Evaluation

• Clarifying the purpose of performance evaluation

• Preparing for and managing performance evaluation meetings and follow-ups

• Setting Key Performance Indicators (KPIs) and SMART goals

• Personal development plans and continuous professional development

Managing/Dealing with Poor Performance

• Assigning a positive/authority-oriented manager

• Identifying poor performance and its causes

• Addressing poor performance

• Managing and handling conflicts

• Using the organization’s disciplinary policy

Measuring Your Organization's Performance

• The value of performance testing compared to other organizations

• How to conduct a performance test

• Working towards creating positive change

• Evaluating your organization using SWOT analysis models and general external environmental analysis models

Course Format:

• In-house training

• Individual training

• Group training

• Hands-on training